As many of you are aware BlackBerry has been having some issues with Wi-Fi connectivity on BlackBerry 10 devices and honestly, it’s becoming a major issue to a lot of folks. Not only is it bad that we are losing our Wi-Fi capabilities but it could potentially cost someone a serious cash output to their carrier if they don’t notice the connection issue while streaming a movie or downloading a big file in time.
I’m sure there are some of you that have no idea what I’m talking about so here’s a quick rundown for you. There are times I’m at home (or somewhere else I use Wi-Fi) and I know I’m connected to Wi-Fi but all of a sudden I will receive a Hub message stating “this network appears to have limited internet access as some websites are unreachable”. Normally when I see this all I have to do is turn on, then off, airplane mode and my BlackBerry will re-connect to the intended Wi-Fi connection, which allows me to get right back to whatever I was working on.
Well twice in the last couple weeks that work-around wouldn’t work, which meant the only way for me to connect to my Wi-Fi again was to turn off the carrier data and leave it off during the outage. It seems that during these times the issue wasn’t with just me but in fact was a world wide problem possibly caused by all the BlackBerry sites being down at once. For some reason our BlackBerry 10 devices need to “phone home” to the BlackBerry servers and then as long as that goes well the Wi-Fi connection will stay connected properly. The major drawback to this plan though is if the BlackBerry servers are having problems it may in turn cause issues with Wi-Fi connections to the end users.
Now to be quite honest I’m not very tech savvy when it comes to issues like this but I do know, no matter what the problem is, me losing my Wi-Fi connection flat-out sucks. This is a major company and for them to continually have problems keeping my device connected to Wi-Fi is just plain unacceptable. Luckily it hasn’t caused me any real life issues, but I’m sure not everyone is as lucky. Also, before all the “BlackBerry can do no wrong” folks blast me I do understand things happen from time to time to every company, but why does it always seem to be a BlackBerry problem?
In fairness to BlackBerry it does appear they are aware of the issue because earlier today Michael sent me a screen shot of a post Michael Clewley made on his BBM channel concerning all of this. Here’s what he had to say.
Changes have been made to BlackBerry OS 10.3 will address the situation meanwhile measures have been put in place to help prior to the full solution.
Since I do respect Michael Clewley I will take him at his word that BlackBerry has a fix in the works and hopefully this issue will be solved in the upcoming OS updates. At least BlackBerry has finally addressed the end users that they are aware of the problem and are working hard on it so I guess only time will tell.
Since I don’t have any inside source at BlackBerry all this is just my personal opinion as to why my BlackBerry device keeps dropping its Wi-Fi connection. If any of you have a different opinion or thoughts on the matter be sure to hit up the comments and chime in. There is one thing I’m positive we all can agree on though, this issue needs to be resolved now.
PLEASE FIX THIS WIFI CONNECTION ISSUE AS I LOVE MY BLACKBERRY Q10 BUT, MY WIFI CUTS 6 TIMES A DAY AND MY PHONE PROVIDER GIVES ME 1 GB OF FREE DATA FOR THE MONTH BUT WITHOUT THE WIFI I HAVE TO PAY OVER CHARGES AND THAT’S NOT FAIR AT ALL BLACKBERRY! I DO TRUST YOU WILL WORK HARD TO ADDRESS THIS ISSUE!
THANK YOU LOU LIZARD!
I too love my Blackberry and like the previous poster, I only have 1GB of data for the month so this is a potential big problem for me also. I have tried all of the workarounds given on several different forums, none of which have been successful, so I really hope this problem is resolved soon as I expect more from Blackberry.
THX FOR YOUR REPLY. I LIVE IN SAN FRANCISCO AND I NOTICED THAT AT NIGHT TIME BEFORE I GO TO BED I PUT MY BLACKBERRY Q10 NEXT TO THE OPEN WINDOW WITH THE SCREEN AND THE WI FI LIGHTS UP FULL CHARGE. THE NEXT DAY WHEN I CHECK MY SPRINT DATA 1GB FOR THE MONTH IT DOES NOT MOVE AT ALL AND I SAVE ALOT OF DATA BUT, IF I PUT IT ON MY TABLE THE WI FI GOES OUT AND THAT REALLY SUCKS!…I HOPE BLACKBERRY WILL FIX THIS MATTER SOON, JUNE CHAPMAN!
Same issue here… happens a lot during the day, and plus I have another issue which is apn is not editable on my carrier so I cannot use mobile data internet… I love me Z10 and I cant wait for 10.3, hopefully it will solve my problems. Please Blackberry, don’t let us down!!!
Not fixed on any of the 10.3 leaks so far… very frustrating.
I am also facing same problem at all.
i am expecting BB will solve this problem in OS 10.3 if not will gona leave BB.
My BB Z10 keep on losing wifi signal.No more BB for me.
This problem has put my off buying blackberry products in the future
I am one the blackberry passport with 10.3 and the issue is still here. Other that the wifi issue, I love the passport though.
Serious? still there? Just about to order my passport.. I travel alot and experience the “limited connectivity” issue in alot of the other countries…Been in grenada for 8 months, and can never get it to connect at the places I spend the most time at, while Apple and Droid users have no problems… Cant have that issue if im going to get the passport…. Any idea on if they are actually working on this? seems like this should be an easy fix…. How can a business oriented phone have so much internet problems??
i too have same problem my blackberry wifi connection keeps dropping !!!!!! it made me believe blackberry was bad choice for me!!!!!!!!
I am having similar issues with my BB Z3. The wifi disconnects and the connection shows up disabled when I move within my home from one room to another. I have tested with a Moto E, an iPhone 5, and an iPAD, and all of them manage to hold on to the same wifi signal fine. So distance from the router is definitely not the issue here.
Frankly speaking, I am in state of shock with this experience with a Blackberry.
The Z3 is my 1st BB phone and looks like it will be the last as I am almost on the verge of dumping this brand for good.
Likewise. I love my Blackberry but I find this issue intolerable. This is my third one but I think purely because of this problem, my next phone will be an iPhone. Surely Blackberry must be aware of the dissatisfaction of their loyal customers? Why have that not addressed this failing?
I am guessing they are aware of the problem, but it is not on their top 10 list. For all you know, that list may be entirely focused right now on how to stem the drop in sales volumes and Androidify Blackberry universe. The BB soldiers (I mean developers) seem to be on a single mission–support a zillion Droid apps on BB and win back market share.
To me, they seem to be caught up in the war of the worlds: Decent to high spec low end devices that are competitively priced (read plethora of Chinese origin brands) and high end expensive flagship devices (the big boys: the Apples and the Samsungs). The mobile market is witnessing a tech tsunami of sorts and BB looks like they are struggling to find which wave they need to ride on.
Of course, I am no expert at this. These are ramblings from a frustrated and disgruntled user who just wants his phone to perform at least the basic functions (good call quality, seamless connectivity, smooth performance, and ease of use) without a hitch. 🙂
i m facing the same problem with bb z10 …. while my samsung S4 running smoothy on the same wifi network ……
i am facing a new problem now a days, Signal catching power is very low. Calls droping problem, and same wifi problem. They should resolve the issue of wifi.
Same problem i faced in bbz3 model. when they gonna solve this issuse.. please hurry up..
mobile gets hang when receiving a call..its a major issues talked on FB.. may i know the causes
I am now getting a different, but just as annoying issue , a notification that my saved network has been disabled by my device. This is now happening daily. Pretty much regretting getting the BB10 now.
Yes, weird as it is, if BB 10 loses the wifi connection, it promptly disables it. So much for enterprise-grade mobile OS. 🙁
The only way out is to restart the device.
I tried the Wifi Fixer app suggested on this forum, and based on a 30-min test, it looks like this app prevents the wifi connection from getting disabled.
However, it still does not fix the range issue. My BB Z3 still loses the connection frequently. Wifi fixer tries to get it back. As a result, BB10 is not able to disable the wifi connection. Yeah! 🙂 🙂
So wifi fixer definitely saves me a reboot. So that is some saving grace!
Just in case you are interested, I was able to download and install the wifi fixer app directly from here:
http://apk4blackberry.com/Wifi-Fixer.html
I have the Amazon appstore app installed, so I guess that’s why I didn’t need to sideload any other android env for BB.
Yes, weird as it is, if BB 10 loses the WiFi connection, it promptly disables it. So much for enterprise-grade mobile OS. 🙁
The only way out is to restart the device.
I tried the WiFi Fixer app suggested on this forum, and based on a 30-min test, it looks like this app prevents the WiFi connection from getting disabled.
However, it still does not fix the range issue. My BB Z3 still loses the connection frequently. WiFi fixer tries to get it back. As a result, BB10 is not able to disable the WiFi connection. Yeah! 🙂 🙂
So WiFi Fixer definitely saves me a reboot. So that is some saving grace!
Just in case you are interested, I was able to download and install the WiFi Fixer app directly from here:
http://apk4blackberry.com/Wifi-Fixer.html
I have the Amazon AppStore app installed, so I guess that’s why I didn’t need to side-load any other Android environment for BB.
Thank you very much. Will try tonight. Hopefully it’ll work when I travel next week. I only seem to have the issue upon traveling. Will keep updated.
I had recently bought Z3 but having same wifi connectivity issue…I just want to know when is Blackberry going to fix this issue.
I had the same issue till yesterday when I downloaded Wifi Fixer, it works like a charm and I never lost my wifi connection.
Try it it is free 🙂
I am using the BlackBerry Passport and I had the same issue till yesterday when I downloaded Wifi Fixer, it works like a charm and I never lost my wifi connection.
Try it it is free 🙂
Where can one download that ???
1- Sideload Google Play Client Snap For Android Apps On BlackBerry 10
http://blackberryempire.com/how-to-sideload-google-play-snap-android-apps-blackberry-10/
2- Download “wifi fixer”
That’s it 🙂
From where i have to download wifi fixer?
1- Sideload Google Play Client Snap For Android Apps On BlackBerry 10
http://blackberryempire.com/how-to-sideload-google-play-snap-android-apps-blackberry-10/
2- Download “wifi fixer”
That’s it ..
I just got hit with a $50 data overage fee from \virgin – because of this issue —- thanks Blackberry
I have to wipe all the data to instal the 10.3 update even after updating the problem is not fixed.
Hi all,
I bought Blackberry Z3 couple of months of back and till date am facing issue with my WiFi connectivity whereas all other gadgets of mine are getting connected but not my blackberry Z3 . Now am in a situation to throw my Z3 only bcoz of this WiFi connectivity issue. Moreover now am realizing why i bought BB . Crap !!
Regards
Vinoth.V
Yep… I have a feeling that this problem will never solve. Never
I am also getting same problem as mention,
Please I request to solve and fix this problem.
First time BB user. Owned and Android for 3 years and never had such silly problems with no readily available solutions.
Why should I have to download a program to fix this? Why am I paying money to get a device that doesn’t work?
Mr. Chen take note: I will be returning the phone, refunding my money and going back to android.
Solved my wifi connection issues.
Went into System Settings, Networks and Connections, Wi-Fi
At bottom of screen, click on “Saved” for the list of saved wifi connecitons
Select the one you have problems with
One of the options is “Hidden SSID” which was turned to Off by default on my Leap
I turned it on
The Leap immediately re-connected to wifi and has not dropped out again since
Hope this works for you
Les
2016 and the issue is still there.
April 2016 – My BB Z10 actually in Mauritius – wifi disconnect intermitently – cannot solve the issue.
has any one solved the problem recently?
Had the same problem virgin superhub connection not working with Z10, was working last night got up this morning and connection disabled. Deleted connection and re- created it using the WPS and all working.
This is really frustrating. I have a Priv and it connected for months perfectly until I installed a new modem and router. Every other device works just fine (setup was done according to all the instructions) But, the Priv finds the network and leaves it after a few seconds. And then, all by itself, turns the WiFi off. I have spent hours with both the carrier and the network provider. Neither can fix this. Nothing I have done –and I have tired everything–resolves this issue.
Is anyone listening over at headquarters?
I have a passport and still have this problem – now towards end of July 2016!!!
As someone previously mentioned in 2014 I believe, travelling a lot and many times cannot connect to wifi, where as others with iPhone, etc. can connect with no problems.
I always tell others I use BB because it is the best business phone around. Seems not anymore, with basic problems like this unsolved for years!! …and with WhatsApp leaving… sad to say have to get a more dependable / usable phone!!
q10 z10 and now my passport. SAME SHIT. i’ve had it. what a lousy product